Help Center

At HANHAIUCAR, we’re committed to delivering a smooth experience. Whether you need information on cars, the buying process, or shipping, we’re here to help.

Frequently Asked Questions

Everything You Need to Know

We want to make your car purchasing and export experience as smooth as possible. Below are the most commonly asked questions. If you need further assistance, feel free to reach out to our support team.

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What documents do I need to purchase a car?

To complete your purchase, you will need to provide the following documents:

  • Identification (Passport, Driver's License, or ID card)

  • Proof of Address (Utility bill or bank statement)

  • Payment Information (Credit card details or bank transfer)
    We handle all the required export paperwork and provide clear instructions for customs clearance.

Yes. Every car is fully inspected and comes with a verified condition report. Upon request, we can also provide additional testing, third-party inspection, or export certification.

Absolutely. We offer worldwide shipping through:

  • RORO (Roll-on Roll-off)

  • Container shipping

  • Bulk shipment (for multiple cars)
    We help coordinate all logistics from our warehouse to your destination port.

Shipping times vary by destination:

  • Asia: 7–15 days

  • Middle East: 18–28 days

  • Africa: 20–35 days

  • Europe / South America: 25–40 days
    We will provide exact schedules based on your port.

SUPPORT CATEGORIES

Everything You Need for a Smooth Export, Clearly Organized

Find essential guides covering booking, shipping, documents, and after-sales support—everything you need for a hassle-free international car purchase.

Booking Guide

Clear steps for selecting, reserving, and confirming your vehicle purchase.

Shipping & Delivery

Learn how we ship your vehicle safely and efficiently to ports worldwide.

Export Documents

A complete explanation of all documents required for smooth customs clearance.

Let’s Get in Touch

Reach Out Anytime, Anywhere

We’re here to assist you! Whether you have inquiries about our cars, need assistance with a purchase, or simply want more information, we're just a click away. Our dedicated team is always ready to support you, whether you’re a global dealer or a first-time buyer.

Phone

+86 166 6817 5076

Email

hanhaiUhome02@outlook.com

Address

Jianye Smart Port, Jinshui District, Zhengzhou, Henan Province, 450000, China

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